Shipping policy

Thank you for shopping with Jayden Jin LIN. As a dedicated Australian online retail store, we focus on standardized order processing and secure logistics distribution services. We strive to ensure all customer orders are carefully inspected, properly packaged and shipped out efficiently, ensuring safe and complete delivery within the estimated logistics period.

1. Order Processing Time

All confirmed and fully paid orders will undergo internal review, product inspection and professional packaging within 1 to 7 business days. Weekends and official Australian public holidays are excluded from regular working days and will suspend order processing progress.
Processing timelines may be moderately extended during peak sales periods due to increased order volume. We will issue official email notifications promptly to inform customers of any substantial shipping delays and updated order status.

2. Shipping Rates and Delivery Estimates

Shipping fees for all orders are calculated according to parcel weight, size and shipping zone standards. The final shipping cost will be automatically calculated and clearly displayed on the checkout page before order confirmation, with no hidden charges or additional fees.
Our standard shipping service carries an estimated delivery timeframe of 15 business days for all regular orders. All delivery times serve as reference estimates only. Actual arrival schedules may fluctuate due to logistics carrier delays, customs clearance audits, extreme weather events, regional logistical limitations and other unforeseen external factors.

3. Shipment Confirmation and Order Tracking

Once your order is dispatched from our warehouse and collected by our partnered logistics carrier, you will receive an official shipment confirmation email containing your unique tracking number and authorized tracking inquiry portal.
Logistics tracking data will not update immediately after dispatch. Typically, fully functional tracking details will be synchronized to the system and available for customer viewing within 24 to 72 hours after carrier scanning.

4. Incorrect Address Disclaimer

Customers are solely responsible for providing accurate, detailed and valid recipient information, including a complete delivery address, correct postal code and active contact number during checkout. Please verify all information thoroughly to prevent delivery errors.
Jayden Jin LIN assumes no liability for misdelivery, failed delivery or returned parcels resulting from inaccurate, incomplete or invalid customer-provided address details. Any reshipping fees incurred by address-related delivery issues will be the sole responsibility of the customer.

5. Lost or Damaged Packages

If your parcel is verified missing during transit and fails to arrive by the scheduled date, please reach out to our customer support team within 5 calendar days of the expected delivery date. We will collaborate with logistics providers to conduct a thorough investigation and deliver a proper resolution in a timely manner.
If your order arrives with compromised packaging or damaged contents caused by transit impact, compression or rough handling, please submit a support request within 24 hours of delivery. Clear photographic evidence of both the outer packaging and damaged items is required for verification. Our team will evaluate the issue and resolve after-sales matters efficiently.

6. Product Care and Usage Notice

Every product sold in our store is paired with official usage guidelines and routine maintenance instructions. Customers are required to use, operate and store all products in accordance with the provided standard specifications to maintain normal product performance and service life.
Jayden Jin LIN will not be held accountable for product damage, functional faults or performance degradation caused by unauthorized disassembly, improper operation, artificial damage, irregular storage or any form of misuse that deviates from official product instructions.

7. International Shipping and Customs Notice

Cross-border international shipments may be subject to import duties, customs taxes, clearance fees and other statutory charges enforced by the customs authorities of the destination country or region.
All customs-related fees and inspection costs are borne exclusively by the customer and are not included in the listed product prices or standard shipping fees. We will provide complete customs declaration documentation to support smooth clearance, but we are not responsible for parcel detention, delivery delays or returns caused by customs policy adjustments, inspection rules or unpaid customer tariffs.

8. Contact Information

For any inquiries, concerns or feedback regarding our shipping policy, order logistics status and delivery-related issues, please contact our official customer service team through the below valid channels:
Trade Name: Jayden Jin LIN
Phone Number: +61 3 8100 5417
Email: contact@cozyfetch.shop
Physical Address: 5/4-6 Muriel Street, Hornsby, NSW 2077, Australia